Dispatch ("we," "us," "our") is a production management platform operated by Think Less LLC. We provide AI-powered tools for film, video, and content producers to manage projects, budgets, schedules, meetings, and on-set communications. Our website is located at dispatch.film.
When you create an account via Google Sign-In, we receive your name, email address, and profile picture from Google. We store this information to identify your account and personalize your experience.
You may provide your company name, role, team size, content types you produce, and company documents (brand bibles, rate cards, capabilities decks, past proposals). These are used to personalize AI-generated outputs to match your style and context.
You create and manage production projects within Dispatch. This includes RFP text, budgets, schedules, call sheets, crew information, location data, and creative documents. All project data is stored in your account and is not shared with other users or organizations.
When you enable Dispatch Notes, our meeting bot may join video calls on your Google Calendar to record and transcribe them. Transcripts are processed by AI to extract production-relevant intelligence (decisions, action items, schedule changes) and routed to your project. We store transcripts, extracted facts, and attendee information (names and email addresses from the calendar invite).
When you enable Field Mode, you connect your mobile phone number to your Dispatch account. SMS messages you send to our Twilio-powered number are received, processed by AI to extract production intelligence, and stored as field notes in your project. We store the message text, your phone number, AI-generated replies, and extracted actions. Voice memos sent via MMS are transcribed and processed identically to text messages.
We collect standard usage analytics including pages visited, features used, and session duration to improve the product. We use Vercel Analytics for this purpose.
We use your information to:
Dispatch uses third-party AI services (Anthropic Claude, OpenAI Whisper) to process your data. Your project data, meeting transcripts, and SMS messages are sent to these services for analysis. We use these services via their APIs with data processing agreements in place. Your data is not used by these providers to train their models. AI-generated outputs (budgets, summaries, intelligence) are stored in your account.
Your data is stored on Vercel (application hosting and blob storage), Neon (PostgreSQL database), and Twilio (SMS message logs). All data is encrypted in transit (TLS) and at rest. We use industry-standard security practices to protect your information. Access to production systems is restricted to authorized personnel.
We do not sell your personal information. We share data only with:
We may use anonymized, aggregated data from completed projects to build industry benchmarks (e.g., average crew rates by market, typical post-production timelines by project type). This data is stripped of all identifying information before aggregation. These benchmarks improve the accuracy of AI-generated budgets and schedules for all users.
By enabling Field Mode and connecting your phone number, you consent to receive SMS messages from Dispatch at the phone number you provide. Message frequency varies based on your usage. Message and data rates may apply. You can opt out at any time by replying STOP to any message or disconnecting your phone in Settings. For help, reply HELP or contact hello@dispatch.film.
We use essential cookies for authentication (session cookies via NextAuth/Google SSO). We use Vercel Analytics for anonymous usage statistics. We do not use advertising cookies or third-party trackers.
We retain your account data and project data for as long as your account is active. Meeting transcripts are retained for the duration of the associated project. SMS messages and field notes are retained for the duration of the associated project. If you delete your account, we will delete all associated data within 30 days, except for anonymized benchmark data that has already been aggregated.
Dispatch is designed for professional use by adults. We do not knowingly collect information from anyone under the age of 16. If we learn that we have collected data from a child under 16, we will delete it promptly.
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the app. Your continued use of Dispatch after changes are posted constitutes your acceptance of the revised policy.
If you have questions about this Privacy Policy or your data, contact us at:
Think Less LLC
Email: hello@dispatch.film
Web: dispatch.film